Return & Refund Policy
Custom-fit sunvisors don’t leave much room for a bad fit — so if something’s wrong with your order, we’d rather fix it fast than argue about it. Here’s exactly how returns, exchanges and refunds work.
Return window: 60 days
Coverage: Australia & EU
Refund method: Original payment method
Processing time: 5–10 business days
1. Eligibility
You can return most sunvisors and weather shields within 60 days of delivery, whether you’re in Australia or the EU. To qualify, the item needs to come back to us the way it left our warehouse:
- Unused and uninstalled — once a visor’s been fitted to the vehicle, we can’t resell it as new.
- Original packaging — box, foam inserts, and any fitting hardware included.
- No damage from installation attempts — scratches, adhesive residue, or drilled mounting points aren’t covered by a change-of-mind return.
- Proof of purchase — order number or the email address used at checkout.
| Situation | Eligible? | Shipping covered by |
|---|---|---|
| Change of mind, unopened | Yes | Customer |
| Wrong make/model shipped by us | Yes | Highway Visors |
| Damaged in transit | Yes | Highway Visors |
| Fitment issue confirmed pre-install | Yes | Highway Visors |
| Installed / drilled / adhered | No | — |
| Custom-cut or made-to-order variant | No | — |
2. What’s Excluded
A few categories sit outside the standard window because of how they’re made or sold:
- Made-to-order or custom-cut visors produced specifically for a non-standard vehicle spec.
- Clearance and sale-tagged items, unless the item arrives faulty or damaged.
- Items returned past 60 days from the delivery date on your tracking record.
- Gift cards and wholesale/trade orders, which are governed by the terms agreed at the time of the trade account setup.
3. Return Process
1. Request authorization
Email enquiry@highwayvisors.com or message us on WhatsApp with your order number, vehicle make/model, and the reason for return. We reply within one business day.
2. Get your RMA number
We’ll confirm eligibility and send a return merchandise authorization (RMA) number along with the return address. Items sent back without an RMA can take longer to process.
3. Pack and ship
Repack the visor in its original box with the RMA number written on the outside. For change-of-mind returns, use a trackable courier at your own cost — we’ll cover it for our errors, faults, or transit damage.
4. Inspection
Once it lands at our Perth warehouse, we inspect the item against the eligibility checklist above — usually within 2 business days.
5. Refund or exchange issued
Approved returns are refunded to your original payment method, or swapped for the correct fitment, within 5–10 business days of passing inspection.
4. Damaged Or Wrong Item
If a visor arrives cracked, warped, or simply isn’t what you ordered, this isn’t a change-of-mind return — it’s on us to fix.
- Photograph the item and packaging before disposing of any of it.
- Contact us within 7 days of delivery so we can lodge a transit claim while it’s still fresh.
- We’ll send a prepaid return label or arrange courier pickup — no cost to you.
- Replacement stock ships as soon as the fault is confirmed; we don’t make you wait for the faulty unit to arrive back first in clear-cut cases.
5. Refunds & Exchanges
Refunds go back to whatever you paid with — card, PayPal, or bank transfer for wholesale orders — and typically land within 5–10 business days of approval, depending on your bank’s processing time.
Prefer to swap for the right fitment instead of a refund? Say so when you request your RMA and we’ll ship the correct part as soon as the original is confirmed for return, rather than waiting for a full refund-and-reorder cycle.
Original outbound shipping costs are refunded only when the return is due to our error, a fault, or transit damage. For change-of-mind returns, outbound and return shipping are non-refundable.
6. Frequently Asked Questions
Can I return a visor after test-fitting it?
Yes, as long as it hasn’t been drilled, adhered, or damaged during the test fit and it goes back in the original packaging. Dry-fitting to check clearance is fine; permanent mounting is not.
Do you cover return shipping from the GCC or EU?
The 60-day window applies to both regions. Return shipping cost follows the same rule as domestic orders — covered by us for faults or our errors, covered by you for change-of-mind returns.
What if I ordered the wrong make/model?
Send us your order number and the correct make, model, and year. If the item is unused, we’ll treat it as a standard eligible return and get the right part moving.
How long does inspection take once you receive it?
Usually within 2 business days of arrival at our Perth warehouse. You’ll get an email once it’s checked and the refund or exchange is issued.
Can trade/wholesale accounts return bulk orders?
Bulk and trade orders are handled under the terms set in your account agreement rather than this policy — reach out to your account contact directly.
7. Start A Return
Email: enquiry@highwayvisors.com
Include order number, vehicle make/model, and reason for return.
Phone / WhatsApp: +61 489 989 283
Fastest way to confirm an RMA — send a photo if the item’s damaged.
Warehouse address: 146 Colin St, West Perth WA 6005
Returns by arrangement only — wait for your RMA before shipping anything here.